Have questions? We have answers!
HOW Does Glendale Pharmacy Work?
- First, check that your medication is available from our pharmacy here.
- Then check that we can ship to your state here.
- If your medication is available and we can ship to you, click here to get started with our easy sign up process.
- Once we receive the prescription from your doctor, we’ll contact you to verify your prescription and collect payment information.
- After payment is collected, your prescription will be shipped.
How to Get Started
How can I sign up?
Sign up by creating an account online. Click here to create your account.
My provider sent me here. What do I do next?
Click here to sign up for an account. We will connect the prescription your doctor ordered to your account. You’ll then receive a text message or call from (210) 610-2269 to confirm your prescription and collect payment.
How do I send in my prescription?
Ask your doctor to electronically send the prescription to us. They can also call in or fax prescriptions. Click for the pharmacy ordering information.
My doctor sent my prescription to another pharmacy, can you transfer it?
We’d be happy to! Please text (210) 879-6588 or contact customer support.
Can I fill a medication for a family member or dependent?
How do I find out the status of my order?
Order status notifications are sent via text message to the cell phone number associated with your account. If they are delays, please text (210) 879-6588 or contact customer support here.
How do I view my order history?
You may send us a text at (210) 879-6588 or contact customer support here.
How long does it take for my doctor to send my prescription?
This depends on your provider. We recommend asking your provider if they sent your prescription. We will notify you via text or email once we receive your prescription.
Who do I contact if I have questions about my order?
You may send us a secure text at (210) 879-6588 or you may call or email using the information on the Contact Us page.
How do I get notifications regarding my prescription?
You will receive notifications via text message once you sign up and we receive your prescription from your provider.
How do I get a refill?
If a prescription has eligible refills, it will be available for refills when you have used 50% of your prescription's supply. If a prescription does not have refills, please contact your healthcare provider to request refills.
Do you offer automatic refills?
Yes! We offer future automatic refills for your convenience. Contact our customer support to see if your prescription is eligible for automatic refills.
Payment + Insurance
How are your prices so inexpensive?
We cut out the pharmacy middlemen and partner or negotiate directly with manufacturers to get the best possible direct-to-patient pricing.
Can I use my insurance?
No, we do not accept insurance. However, even without insurance, our prices are often less than what you would pay when using your insurance at a typical pharmacy.
Do I need insurance to sign up?
How do I pay for my prescription?
Once we receive your prescription from your healthcare provider, we will contact you to collect payment.
How do I change my payment method?
Please contact Customer Support to update the payment information on your account.
Can I use my FSA or HSA to pay for my prescription?
Yes, you may use your FSA or HSA accounts to pay for your prescription medications.
Can I pay with a coupon?
Sorry, we do not accept coupons at this time.
Will I be charged an additional fee for sales tax?
Yes. Sales tax varies by state, depending on laws and regulations. Taxes will be calculated when we collect payment and are based on the state in which medication is delivered.
Shipping & Returns
Where do you deliver?
We can currently deliver to AZ, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, MA, ME, MN, MO, NC, ND, NH, NJ, NM, NY, OH, OK, PA, RI, SC, SD, TX, UT, VT, WA, WI and WY. However, we plan to deliver to all 50 states in the future.
How do I change my shipping address?
Please contact Customer Support to update the shipping address on your account.
What are my shipping options?
We offer free standard shipping, which takes 48-72 hours to get delivered in most places. Expedited shipping is available for an additional fee. Typically expedited shipping is $15 to $25. Prices vary by location. Terms and conditions apply.
How do I return my medication?
Please text (210) 879-6588 or contact Customer Support if you have questions regarding a return.
My item received is damaged, how can I get another?
Please text (210) 879-6588 or contact Customer Support.
Who do I call if I have questions about my medication?
If you have questions about getting your prescription filled please contact our customer support. If you have questions regarding your medication, including side effects or drug interactions, please contact your healthcare provider. If you are experiencing a life-threatening emergency, please dial 911.
Is my private information secure?
Do you have a mobile app?
No, we don't have an app at this time. However, our website is designed to work with your mobile device.